About Akanthus Handelsbolag
- Akanthus Handelsbolag 969796-6779 has its registered office in Gothenburg. The company’s postal address is Blidvädersgatan 24, 418 30 Gothenburg.
- If you wish to get in touch with us, send an email to [email protected]with your case and your contact details and we will contact you shortly.
- To shop at Akanthus, you must be at least 18 years old. If you are under the age of 18 and want to shop, one of your parents must place the order. By making a purchase on Akanthus web shop, you accept our terms of purchase.
- At Akanthus you shop safely, easily and securely via Klarna Checkout where you can choose between invoice, account, direct payment or card payment.
Order
- Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details of products, price, billing and delivery address.
- If there is an error in the order confirmation, you should immediately contact us by e-mail to [email protected].
Delivery
- Our normal delivery time are 2-4 days. Orders placed on weekends and holidays will be shipped no earlier than the following weekday. The shipping company we cooperate with is: Postnord AB and we only send shipments within Sweden. Free shipping applies to standard delivery and orders over 699 SEK after deduction of any discounts.
- Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at the e-mail address: [email protected].
Prices
- All prices in the store are stated in SEK and all prices are inclusive of 25% VAT.
- We reserve the right to change prices caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
When using your right of withdrawal:
- You must announce that you regret your order. A message should be sent to us at [email protected]. In your message, your name, address, e-mail address, order number and which goods the return applies must be clearly stated.
- You should return the products to us immediately and at the latest within the statutory 14 days of the withdrawal notice. The right of withdrawal applies provided that the product is unused, any packaging unbroken and that the product is returned in the original packaging with any original documents.
- You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
- On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in case of used or damaged product.
- After checked return, the amount of the item will be refunded by Klarna within 14 days (not the shipping amount).
For more on the legislated right of withdrawal,, see here.
Complaints
- We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
- You must always contact us for an approval before returning a defective item.
- The complaint should be sent immediately after the defect has been discovered.
How you proceed in the event of a complaint?
- Any errors and defects should always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
- If we fail to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
- We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. In the event of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of Liability
- We accept no liability for indirect damages that may occur due to the product.
- We accept no liability for delays/errors resulting from circumstances outside the company’s prevailing (Force Majeure). These circumstances can be, for example, labor disputes, fires, wars, government decisions, reduced or non-delivery from suppliers.
- Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
Product information
- We reserve the right for any printing errors on this website as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
Information about Cookies
According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are being used. The information in the cookie is possible to use to follow a user’s browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency’s website.
Personal data
- By shopping at Akanthus Handelsbolag, you accept our data protection policy and our processing of your personal data. We protect your personal integrity and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
- Akanthus Handelsbolag is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the occasions when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
- The following information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
1 What is personal data?
- A personal data is any information that can be directly or indirectly attributed to a natural person.
2 What data do we store?
- In order to be able to handle your order and answer questions related to your order (customer service), we store your first name and last name, address, telephone number, e-mail address, IP address and purchase history.
- Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
3 Legal basis
- In connection with a purchase, your personal data is processed in order to fulfill the agreement with you.
- Marketing, promotions and similar mailings are made with your consent.
4 What data is shared and for what purpose?
4.1 Payment provider
- When completing purchases, information is shared with our payment provider. What is stored is first name, last name, address, email address and phone number. If you choose to pay by invoice, the social security number is also saved at the payment provider. The information is saved in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna Checkout. For full terms and conditions visit: https://www.klarna.com/se/villkor/.
4.2 Freight companies
- In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: Postnord AB.
4.3 Newsletter
- If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use for sending newsletters.
5 The right of access
- You have the right to receive extracts of all information that is available about you with us. Extracts are delivered electronically in a readable format.
6 Right to rectification
- You have the right to ask us to update incorrect information or supplement information that is inadequate.
7 The right to be forgotten
- You can ask for the data relating to you to be deleted at any time. There are few exceptions to the right to erasure, such as whether it should be retained because we have to comply with a legal obligation (for example, according to the Accounting Act).
8 Responsible for data protection
- Akanthus Handelsbolag is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
9 How we protect your personal data
- We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
Changes to the General Terms and Conditions
- We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be posted online on the website. The amended terms and conditions are considered too accepted in connection with orders or visits to the website.
Dispute and choice of law
- In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute mediation platform, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
- Disputes regarding the interpretation or application of these General Terms and Conditions shall be interpreted in accordance with Swedish law.
